Team:Infodesk/CCC
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< Team:Infodesk
Revision as of 22:30, 28 December 2016 by ELMo (talk | contribs) (Created page with "Some stuff I learned at CCC: * Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how...")
Some stuff I learned at CCC:
- Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how to solve it.
- All the team/village leaders on the public wiki
- Printed lists for InfoDesk
- Have a CMS/wiki for info desk that has frequently asked questions, it should state whether the information is still accurate/recent and ACCESS LEVEL, you will have information that is not for all eyes/public (like: angel only). Make sure people know.
- Usually the infodesk @ CCC is run by 2 more experienced angels/supervisors and some newer guys/angels. This is not established as a strict hierarchy, but people will take the lead naturally.
- Make sure InfoDesk people can handle stress, it's not very handy during busy times.
- Restrict access to public facing accounts (twitter) to trusted people
