Difference between revisions of "Team:Infodesk/CCC"

Revision as of 14:30, 29 December 2016

Some stuff I learned at CCC:

• Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how to solve it.
• All the team/village leaders on the public wiki
• Printed lists for InfoDesk
• Have a CMS/wiki for info desk that has frequently asked questions, it should state whether the information is still accurate/recent and ACCESS LEVEL, you will have information that is not for all eyes/public (like: angel only). Make sure people know.
• Usually the infodesk @ CCC is run by 2 more experienced angels/supervisors and some newer guys/angels. This is not established as a strict hierarchy, but people will take the lead naturally.
• Infodesk has "Archangel" (shifts of how many hours they like), 2 hour shifts for "normal" angels
• Make sure InfoDesk people can handle stress, it's not very handy during busy times.
• Restrict access to public facing accounts (twitter) to trusted people
• CCC has an "Awareness" team for the first time (for people who feel harassed), and although some where skeptical at first, it proved to be a positive thing, just to have some people who know what to do with these cases.
• STAMPS -> some people have a "hacker passport" (might be provided by easter hack), and these people would love a stamp in their passport of SHA. We should look at creating a stamp!
• STICKERS -> The more the better. Also a sticker table / place to collect stickers from assemblies / other people.
• A place to change childrens diapers! (not only on the womens toilet, also on the mens toilet!)
• A map with some place on the intranet where we can look up where Assemblies are, they sometimes change location during the event, so printed is not handy. Just a printed map.
• Twitter feeds / IRC channel per room/saal/halle
• Nearby places (like ATMs) https://events.ccc.de/congress/2016/wiki/Static:Useful_Places - https://events.ccc.de/congress/2016/wiki/Static:Food_and_drinks
• CCC Infodesk uses TweetDeck for answering questions on Twitter. Only certain people have access (About 6-12, with always 1-2 people online / answering questions)