Difference between revisions of "Team:Infodesk/CCC"
From SHA2017
(Created page with "Some stuff I learned at CCC: * Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how...") |
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* Make sure InfoDesk people can handle stress, it's not very handy during busy times. | * Make sure InfoDesk people can handle stress, it's not very handy during busy times. | ||
* Restrict access to public facing accounts (twitter) to trusted people | * Restrict access to public facing accounts (twitter) to trusted people | ||
| + | * CCC has an "Awareness" team for the first time (for people who feel harassed), and although some where skeptical at first, it proved to be a positive thing, just to have some people who know what to do with these cases. | ||
Revision as of 13:37, 29 December 2016
Some stuff I learned at CCC:
- Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how to solve it.
- All the team/village leaders on the public wiki
- Printed lists for InfoDesk
- Have a CMS/wiki for info desk that has frequently asked questions, it should state whether the information is still accurate/recent and ACCESS LEVEL, you will have information that is not for all eyes/public (like: angel only). Make sure people know.
- Usually the infodesk @ CCC is run by 2 more experienced angels/supervisors and some newer guys/angels. This is not established as a strict hierarchy, but people will take the lead naturally.
- Make sure InfoDesk people can handle stress, it's not very handy during busy times.
- Restrict access to public facing accounts (twitter) to trusted people
- CCC has an "Awareness" team for the first time (for people who feel harassed), and although some where skeptical at first, it proved to be a positive thing, just to have some people who know what to do with these cases.
