Difference between revisions of "Team:Infodesk/CCC"
From SHA2017
| (10 intermediate revisions by the same user not shown) | |||
| Line 3: | Line 3: | ||
* Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how to solve it. | * Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how to solve it. | ||
* All the team/village leaders on the public wiki | * All the team/village leaders on the public wiki | ||
| − | * Printed lists for InfoDesk | + | * Printed lists with main numbers + assemblies for InfoDesk |
* Have a CMS/wiki for info desk that has frequently asked questions, it should state whether the information is still accurate/recent and ACCESS LEVEL, you will have information that is not for all eyes/public (like: angel only). Make sure people know. | * Have a CMS/wiki for info desk that has frequently asked questions, it should state whether the information is still accurate/recent and ACCESS LEVEL, you will have information that is not for all eyes/public (like: angel only). Make sure people know. | ||
* Usually the infodesk @ CCC is run by 2 more experienced angels/supervisors and some newer guys/angels. This is not established as a strict hierarchy, but people will take the lead naturally. | * Usually the infodesk @ CCC is run by 2 more experienced angels/supervisors and some newer guys/angels. This is not established as a strict hierarchy, but people will take the lead naturally. | ||
| + | * Infodesk has "Archangel" (shifts of how many hours they like), 2 hour shifts for "normal" angels | ||
* Make sure InfoDesk people can handle stress, it's not very handy during busy times. | * Make sure InfoDesk people can handle stress, it's not very handy during busy times. | ||
* Restrict access to public facing accounts (twitter) to trusted people | * Restrict access to public facing accounts (twitter) to trusted people | ||
* CCC has an "Awareness" team for the first time (for people who feel harassed), and although some where skeptical at first, it proved to be a positive thing, just to have some people who know what to do with these cases. | * CCC has an "Awareness" team for the first time (for people who feel harassed), and although some where skeptical at first, it proved to be a positive thing, just to have some people who know what to do with these cases. | ||
* STAMPS -> some people have a "hacker passport" (might be provided by easter hack), and these people would love a stamp in their passport of SHA. We should look at creating a stamp! | * STAMPS -> some people have a "hacker passport" (might be provided by easter hack), and these people would love a stamp in their passport of SHA. We should look at creating a stamp! | ||
| + | * STICKERS -> The more the better. Also a sticker table / place to collect stickers from assemblies / other people. | ||
| + | * A place to change childrens diapers! (not only on the womens toilet, also on the mens toilet!) | ||
| + | * A FAST online look up where Assemblies/projects/talks/workshops are, they sometimes change location during the event, so printed is not handy. https://c3nav.de/ - https://fahrplan.events.ccc.de/congress/2016/Fahrplan/schedule/2.html - https://events.ccc.de/congress/2016/wiki/Static:Self-organized_Sessions | ||
| + | * Twitter feeds / IRC channel per room/saal/halle | ||
| + | * Nearby places (like ATMs) https://events.ccc.de/congress/2016/wiki/Static:Useful_Places - https://events.ccc.de/congress/2016/wiki/Static:Food_and_drinks | ||
| + | * CCC Infodesk uses TweetDeck for answering questions on Twitter. Only certain people have access (About 6-12, with always 1-2 people online / answering questions) | ||
| + | * (Public) transport - Information about the trains/buses that go from/to the event to Amsterdam | ||
| + | * Contact other dutch hacker conferences / camps for experience? | ||
Latest revision as of 15:02, 29 December 2016
Some stuff I learned at CCC:
- Make sure you have phone numbers of site maintainers (e.g. NON-sha people that own the site). Sometimes (when shit hits the fan) they know how to solve it.
- All the team/village leaders on the public wiki
- Printed lists with main numbers + assemblies for InfoDesk
- Have a CMS/wiki for info desk that has frequently asked questions, it should state whether the information is still accurate/recent and ACCESS LEVEL, you will have information that is not for all eyes/public (like: angel only). Make sure people know.
- Usually the infodesk @ CCC is run by 2 more experienced angels/supervisors and some newer guys/angels. This is not established as a strict hierarchy, but people will take the lead naturally.
- Infodesk has "Archangel" (shifts of how many hours they like), 2 hour shifts for "normal" angels
- Make sure InfoDesk people can handle stress, it's not very handy during busy times.
- Restrict access to public facing accounts (twitter) to trusted people
- CCC has an "Awareness" team for the first time (for people who feel harassed), and although some where skeptical at first, it proved to be a positive thing, just to have some people who know what to do with these cases.
- STAMPS -> some people have a "hacker passport" (might be provided by easter hack), and these people would love a stamp in their passport of SHA. We should look at creating a stamp!
- STICKERS -> The more the better. Also a sticker table / place to collect stickers from assemblies / other people.
- A place to change childrens diapers! (not only on the womens toilet, also on the mens toilet!)
- A FAST online look up where Assemblies/projects/talks/workshops are, they sometimes change location during the event, so printed is not handy. https://c3nav.de/ - https://fahrplan.events.ccc.de/congress/2016/Fahrplan/schedule/2.html - https://events.ccc.de/congress/2016/wiki/Static:Self-organized_Sessions
- Twitter feeds / IRC channel per room/saal/halle
- Nearby places (like ATMs) https://events.ccc.de/congress/2016/wiki/Static:Useful_Places - https://events.ccc.de/congress/2016/wiki/Static:Food_and_drinks
- CCC Infodesk uses TweetDeck for answering questions on Twitter. Only certain people have access (About 6-12, with always 1-2 people online / answering questions)
- (Public) transport - Information about the trains/buses that go from/to the event to Amsterdam
- Contact other dutch hacker conferences / camps for experience?
