Difference between revisions of "Social Media management tool"
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(Created page with "Team:Infodesk is still looking for a software tool. Functionality: * tracking incoming messages * authorising our users to reply using a shared SHA account * tracking who...") |
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Latest revision as of 13:02, 24 September 2016
Team:Infodesk is still looking for a software tool. Functionality:
- tracking incoming messages
- authorising our users to reply using a shared SHA account
- tracking who replied to a message
- connected with, at least:
- Preferably tied in to helpdesk ticketing system (RT)
- preferably FLOSS, else free-as-in-beer, else sponsored, else from our budget.
