Difference between revisions of "Team:Sysadmin"
From SHA2017
(→Services: how to log in hint) |
Teamsysadmin (talk | contribs) (Added guidelines for support, cleaned up a bit) |
||
| Line 10: | Line 10: | ||
}} | }} | ||
==About== | ==About== | ||
| − | + | We are the sysadmin team. We provide the IT services and infrastructure needed for this orga to function. Below you can find an overview of the services we currently have deployed / maintain. | |
| − | + | ||
| − | + | ==Members== | |
| − | + | Members are (in alphabetical order, not importance): | |
| − | + | * Derchris | |
| − | + | * Hackman | |
| − | + | * Maikel | |
| − | + | * Mattronix | |
| − | + | * Piele | |
| − | + | * Zarya | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
== Using the provided services == | == Using the provided services == | ||
| − | Some of the services below require an account. A [https://ssp.sha2017.org/login self-service portal] is available to register an account: this account is usable for many of the services advertised below. The sysadmin team | + | Some of the services below require an account. A [https://ssp.sha2017.org/login self-service portal] is available to register an account: this account is usable for many of the services advertised below. The account has to be approved. Please contact [[Team:Projectleiding]] |
| + | |||
| + | == Support == | ||
| + | We provide support only via our ticket system RT. You can send us your support request to [mailto:sysadmin@sha2017.org sysadmin@sha2017.org]. Our aim is to give you a reply within 24 hours. | ||
| + | |||
| + | Rules for support request: | ||
| + | * Only teamleads (first line contacts) can request services for a team. If a non-first-line-contact requests a service for a team, it has to be approved by the teamlead first before we take action. | ||
| + | * Feature requests, as well as bug reports can be requested / reported by anyone. | ||
| + | * If your request contains something like "How can i do X on service Y" we kindly ask you to RTFM. | ||
== Services == | == Services == | ||
| − | |||
{{Service | {{Service | ||
| image=selfserviceportal.png | | image=selfserviceportal.png | ||
| what=Registering to most system | | what=Registering to most system | ||
| url=[https://ssp.sha2017.org/login ssp.sha2017.org] | | url=[https://ssp.sha2017.org/login ssp.sha2017.org] | ||
| − | | support=Just register and use the other services. | + | | support=Just register, wait for approval, and use the other services. |
| maintainers=- | | maintainers=- | ||
}} | }} | ||
| Line 150: | Line 136: | ||
| maintainers=[[User:Techinc.nl-piele|Piele]] (Orgawiki), [[User:Derchris|Derchris]] (Public wiki) | | maintainers=[[User:Techinc.nl-piele|Piele]] (Orgawiki), [[User:Derchris|Derchris]] (Public wiki) | ||
}} | }} | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
==Angels== | ==Angels== | ||
{{TeamQuestions}} | {{TeamQuestions}} | ||
Revision as of 11:12, 21 September 2016
| Sysadmin | |
|---|---|
| 1st line contacts: | mattronix, piele, Zarya |
| Does: | Manage IT infrastructure, handle installation and updates, monitor performance and uptime, make virtual servers available |
| Does not: | IT user support |
| Is an exclusive team: | No |
| Contact: | sysadmin@sha2017.org |
| IRC: | #sha2017-sysadmin |
| Deadlines: | |
| Needed resources: | |
| Comment: | |
| Vacancies: | 0 |
| Current team size / amount of ppl: | 6 |
| Contact at projectleiding: | User:Attilla |
| Backup Contact at projectleiding: | {{{Backup_Projectleiding}}} "{{{Backup_Projectleiding}}}" cannot be used as a page name in this wiki.
|
| Managed Vacancies: | You can add for your team on a page by adding: {{TeamVacancies|Sysadmin}} |
About
We are the sysadmin team. We provide the IT services and infrastructure needed for this orga to function. Below you can find an overview of the services we currently have deployed / maintain.
Members
Members are (in alphabetical order, not importance):
- Derchris
- Hackman
- Maikel
- Mattronix
- Piele
- Zarya
Using the provided services
Some of the services below require an account. A self-service portal is available to register an account: this account is usable for many of the services advertised below. The account has to be approved. Please contact Team:Projectleiding
Support
We provide support only via our ticket system RT. You can send us your support request to sysadmin@sha2017.org. Our aim is to give you a reply within 24 hours.
Rules for support request:
- Only teamleads (first line contacts) can request services for a team. If a non-first-line-contact requests a service for a team, it has to be approved by the teamlead first before we take action.
- Feature requests, as well as bug reports can be requested / reported by anyone.
- If your request contains something like "How can i do X on service Y" we kindly ask you to RTFM.
Services
|
| Registering to most system
Support: Just register, wait for approval, and use the other services. Maintainer: - |
|
| Chatting service
Support: Pidgin Client, many clients available Maintainer: Mattronix |
|
| File sharing. Log in using username@sha2017.org
Support: Installing the client Maintainer: Piele |
|
| Voice chat
mumble.sha2017.org Support: Manual, voice support available Maintainer: Mattronix |
|
| Mail, Contacts and Calendar
Support: support wiki Maintainer: Mattronix |
|
| Group mailing lists
Support: user guide |
|
| Support Ticketing System
Support: user guide |
|
| Colaborative text editing
Support: small demo Maintainer: Piele |
|
| Project management tool
Support: kanboard.net Maintainer: Piele |
|
| Project management tool
Support: Redmine Guide Maintainer: Piele |
|
| Call for Papers system
Support: github Maintainer: Derchris |
|
| Volunteer registration (Engelsystem)
Support: github Maintainer: Derchris |
|
| Wiki / Knowledge sharing system
Support: mediawiki help |
