Difference between revisions of "Team:Info"

From SHA2017
Jump to: navigation, search
m (Members)
m
 
(32 intermediate revisions by 9 users not shown)
Line 2: Line 2:
 
|Lead=User:DWizzy
 
|Lead=User:DWizzy
 
|Does=Lead-up:
 
|Does=Lead-up:
* Booklets (with communication?)
+
* Content
* Website (with communication?)
+
* Beating the drums (with communications)
* Wiki (with communication?)
+
* Finding answers and answering questions (in that order, preferably)
* Social media
+
Event:
* Responding to 'outside' questions (mail, social media): answering known questions, redirecting when needed
+
* Smiling at visitors from behind the infodesk
** Routing visitors to Tickets
 
** Routing volunteers to Volunteers
 
** Routing press to PR/communications
 
** Assemble a knowledgebase (based on questions and presumed questions)Event:
 
 
* Routing people, welcoming them, handing out booklets (with Ticket?)
 
* Routing people, welcoming them, handing out booklets (with Ticket?)
* trying to accommodate simple needs (who accommodates more complex needs?)
+
* Answering questions
 +
* Giving information you didn't know you needed
 +
All communications
 +
 
 +
* Press (as as sub-team): accredits journalists, supervises their visit and gives interviews (Volkorn)
 +
* External communication: facilitates communication of the SHA.org team to the outside, provides all the information a visitor, speaker, journalist or volunteer would need to get started (in collaboration with Team Content, Team Infodesk and Team Volunteer)
 +
* Internal communication/Promotion (we are looking for ppl. here. Maybe Marjolijstje could pick this up)
 +
See: Team:Infodesk/Planning
 
|Does not=* Signage (that's team DECO)
 
|Does not=* Signage (that's team DECO)
 
* Maps
 
* Maps
|Contact=sha@dwizzy.nl
+
* Design
|Deadlines={{Deadline
+
* Small facilities stuff
|Date=2016/04/30
+
|Exclusive team=No
|Text=First plan - mainly with scope.
+
|Contact=infodesk@lists.sha2017.org
 +
|IRC=sha2017-infodesk
 +
|Vacancies=2
 +
|Team Size=5
 +
|Projectleiding=User:Mr seeker
 +
|Backup_Projectleiding=User:Damnlie
 +
|ManagedVacancy={{Jobs
 +
|JobTitle=Team Info
 +
|JobDescription=Supporting the team Info in the preperations and staffing the information desk during the event.
 +
|JobNeededWhen=As from today, until after the event.
 +
|JobExpectedCommitment=Joining the conference call every other week on Wednesday and fixing some work in between.
 +
|JobSkillset=Finding answers and answering questions,Provide content
 +
|JobVacancyAmount=2
 +
|JobTeamSubTeam=Info
 +
|JobImage=Paddenstoel.png
 +
|JobContactUserPrimary=User:DWizzy
 +
|JobContactUserSecondary=User:Boekenwuurm
 
}}
 
}}
|Vacancies=4
 
 
}}
 
}}
 +
==For other teams==
 +
Dear other teams, we need information from you! If you want to announce (tweet, blog) something, get help with the visitors wiki, please feel free to welcome to contact us at [mailto:infodesk@sha2017.org infodesk@sha2017.org]. <br/>
 +
If you have answers, we also want your content in the [[FAQ]]
 +
 +
You can call us during the event on number: [[DECT::1208]]. We also manage [[Team:Info/Press]]!
 +
 +
__TOC__
 +
 +
== Next Meeting ==
 +
Team Mumble Meeting, every other Tuesday evening starting Nov 1, 21:00 UTC+1 (CET)
 +
Schedule and notes: https://pad.sha2017.org/p/Infodesk_prog
 +
 
== Description ==
 
== Description ==
  
 
Compiles and disseminates information mainly for visitors, and probably a hub for the other teams - and front desk for them, if they want.
 
Compiles and disseminates information mainly for visitors, and probably a hub for the other teams - and front desk for them, if they want.
 +
 +
[[Team:Infodesk/Planning]]
 +
[[Team:Infodesk/Budget]]
  
 
== Members ==
 
== Members ==
  
* [[User:DWizzy|DWizzy]]
+
We have/look for people that like to organise and set up the infodesk, as well as people who love getting to know the innards by finding answers to questions.
* [[User:Bart|Bart van der Veer]]
+
 
 +
{{:Team:Info/Teammembers}}
 +
 
 +
 
 +
During the event, we have dozens of shifts for people wanting to help other visitors (see [[Team:Infodesk/Planning#Resources]])
 +
 
 +
===Profile===
 +
We're looking for interpersonal skills foremost, inquisitive people who like to gather information and structure it/disseminate in a readable fashion. Much of the information we want to give, we have to compile with other teams.
 +
 
 +
It'd be great if you have experience working independently, getting things from other people and being hospitable to people asking questions, keeping your 'RTFM' thoughts muttered.
  
== Communications ==
+
==TODO==
 +
''* Fill out [[Team:Volunteers/Angeltypes]] before march 31 2017'' done
 +
* [[Team:Info/Infodesk_manual]]
 +
==Projects==
  
==Resources==
 
===Humans===
 
* 25hr/month for responding to questions (june 2016-februari 2017)
 
* 45hr/month for responding to even more questions (march 2017 - august 2017)
 
* 15hr/month for planning the event
 
* 15hr/month for collecting information from other teams
 
* 60hr of beautiful design (perhaps by someone from [[Team:DECO]])?
 
* 50 shifts of 4 hours during the week itself (assuming build-up needs one spot during the day)
 
  
===Desks===
+
{|style="max-width: 80em"
* [[Resource::1 person desk at entrance]] - or instructing the ticketing fokes how to help people on their way
+
|width=50%|<big>pre-event infodesk</big>
* [[Resource::3 person desk at infodesk]] - probably near NOC helpdesk
+
|<big>[[Team:Infodesk/Tent|Event infodesk]]</big>
* BYOD for our hacker-receptionists
+
|-
* [[Resource::Office (or at least a large locker) for materials and lost-and-found]]
+
|[[File:SocialMedia.jpg|left|frameless|border|link=|On-site]] Answering questions via mail and social media.
===Materials===
+
|[[File:Infodesk.jpg|left|frameless|border|link=|On-site]] Answering questions during the event at a physical desk.
* [[Resource::Booklets (€2000 inc VAT)]]
+
|-
 +
|<big>[[Team:Infodesk/PreCommunications|PreCommunications]]</big>
 +
|<big>[[Team:Infodesk/Booklet|Booklet]]</big>
 +
|-
 +
|[[File:SocialMedia.jpg|left|frameless|border|link=|On-site]] Newsletterz, twitterz and facebookz. All things we want to share with visitors.
 +
|[[File:Booklet_mockup3D.jpg|left|frameless|border|link=|On-site]] The information booklet that all visitors get uppon entering. Like a printed mini wiki.
 +
|-
 +
|<big>[[Team:Infodesk/OnSiteCommunications|On Site Communications]]</big>
 +
|<big>[[Team:Infodesk/Press|Press]]</big>
 +
|-
 +
|Communications on site of small notifications, and the fysical  [[Team:Infodesk/Tent|desk]]
 +
|Contact with the press, location for press to rest, media for PR.
 +
|-
 +
|<big></big>
 +
|<big></big>
 +
|-
 +
|
 +
|
 +
|}

Latest revision as of 18:56, 21 July 2017

Info
1st line contacts: DWizzy
Does: Lead-up:
  • Content
  • Beating the drums (with communications)
  • Finding answers and answering questions (in that order, preferably)

Event:

  • Smiling at visitors from behind the infodesk
  • Routing people, welcoming them, handing out booklets (with Ticket?)
  • Answering questions
  • Giving information you didn't know you needed

All communications

  • Press (as as sub-team): accredits journalists, supervises their visit and gives interviews (Volkorn)
  • External communication: facilitates communication of the SHA.org team to the outside, provides all the information a visitor, speaker, journalist or volunteer would need to get started (in collaboration with Team Content, Team Infodesk and Team Volunteer)
  • Internal communication/Promotion (we are looking for ppl. here. Maybe Marjolijstje could pick this up)

See: Team:Infodesk/Planning

Does not:
  • Signage (that's team DECO)
  • Maps
  • Design
  • Small facilities stuff
Is an exclusive team: No
Contact: infodesk@lists.sha2017.org
IRC: #sha2017-infodesk
Deadlines:
Needed resources:
Comment:
Vacancies: 2
Current team size / amount of ppl: 5
Contact at projectleiding: User:Mr seeker
Backup Contact at projectleiding: User:Damnlie
Managed Vacancies: Wanted: Team Info
You can add for your team on a page by adding: {{TeamVacancies|Info}}

6 Team Members Info

For other teams

Dear other teams, we need information from you! If you want to announce (tweet, blog) something, get help with the visitors wiki, please feel free to welcome to contact us at infodesk@sha2017.org.
If you have answers, we also want your content in the FAQ

You can call us during the event on number: 1208. We also manage Team:Info/Press!

Next Meeting

Team Mumble Meeting, every other Tuesday evening starting Nov 1, 21:00 UTC+1 (CET) Schedule and notes: https://pad.sha2017.org/p/Infodesk_prog

Description

Compiles and disseminates information mainly for visitors, and probably a hub for the other teams - and front desk for them, if they want.

Team:Infodesk/Planning
Team:Infodesk/Budget

Members

We have/look for people that like to organise and set up the infodesk, as well as people who love getting to know the innards by finding answers to questions.


  • DWizzy - team organiser; experience with previous editions; IRL a wiki and community guy
  • Boekenwuurm - social media, communications
  • thomascovenant - als team lead for tickets
  • _eLMo_ - experience organizing events 50-250 people; IRL a programmer and scrum master
  • Stern
  • Vollkorn - press handling
  • Electrowolf


During the event, we have dozens of shifts for people wanting to help other visitors (see Team:Infodesk/Planning#Resources)

Profile

We're looking for interpersonal skills foremost, inquisitive people who like to gather information and structure it/disseminate in a readable fashion. Much of the information we want to give, we have to compile with other teams.

It'd be great if you have experience working independently, getting things from other people and being hospitable to people asking questions, keeping your 'RTFM' thoughts muttered.

TODO

* Fill out Team:Volunteers/Angeltypes before march 31 2017 done

Projects

pre-event infodesk Event infodesk
On-site
Answering questions via mail and social media.
On-site
Answering questions during the event at a physical desk.
PreCommunications Booklet
On-site
Newsletterz, twitterz and facebookz. All things we want to share with visitors.
On-site
The information booklet that all visitors get uppon entering. Like a printed mini wiki.
On Site Communications Press
Communications on site of small notifications, and the fysical desk Contact with the press, location for press to rest, media for PR.